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JASMIN COMPANY LIMITED, Toronto, Ontario, Canada - "This dealership wanted a $500.00 deposit on a vehicle I wanted to buy. They promised that if I didn't like the vehicle they would return the deposit. They also informed me that my financing had been approved.  I went to the dealership and made the deposit, only to find out that they'd increased the price on the vehicle by $1,100.00. They also said that my financing had not been approved after all. Now I can't get my deposit back."
JEEP LITTLE ROCK, Little Rock, Arkansas - "From Jeep Little Rock I purchased a 1999 Jeep Wrangler RHD (Right-Hand-Drive) to be used a a rural postal carrier vehicle. I've had this vehicle for almost two months, but have yet to receive my title from the dealership. This means I can't get the required license tags. When I bought the Jeep I was promised by the salesperson, John T., that I would have the title in two weeks. Every time I've called him about the title he promised to check on it, assuring me each time that he'd call back. He never has. I finally got him to say that he would mail me a 'drive out tag' some three weeks after my purchase. That never showed up either, until finally Brian, the sales manager, got it to me---six weeks after the Jeep's purchase. Today I'm still sitting here waiting with no title, no current drive out tag, and no license tags, even though I'm scheduled to drive my postal route tomorrow at 6:30. Also, I had been told that the Jeep had gone through Jeep Little Rock's service department for a thorough check up,  and yet when I took possession the brake fluid was low, and when the brakes are applied it will amost throw you through the windshield. I'd mentioned this to John T., along with a rubbing noise that comes when the steering wheel is turned. John T. promised to check with the previous owner to find out if any of the vehicle's extended warranty was in effect. As with everything else, I haven't heard a word back. There are several other maintenance issues involved, but with each of them I've gotten the same empty promise to '...check this out and call you right back.' "
J&S FORD, Jersey City, New Jersey - "In February, 2005, my mother financed a 2002 Ford E.B. from this dealership. Before driving the truck off their lot she had a car fax done, checking that all parts were working properly. She brought the vehicle back because the CD player wasn't working. They replaced the entire CD player. Then, on May 19th, we noticed that the "Door Ajar" indicator was on. We both opened and closed all four doors, but the indicator remained on.  I then opened and closed the rear hatch, just lifting it enough to open and then close. When I did this the entire hatch area started to move. I reached out to close it and in the next moment I watched in amazement as the hinge from the top right side of the truck just popped out and the glass and hatch simply fell apart! We called J&S Ford and spoke to Chris in the service department, but he told us that his manager wasn't in but that he'd inform him of the situation on Friday. He also gave me a 800 number that was supposed to be for Ford's corporate offices. I called there and was told that a report concerning my call would be faxed to J&S Ford. I was also told that there were no recalls on this particular year and model Ford E.B. I called Chris again and he asked me what corporate had told us. He repeated that no managers were in that day, but that he would be able to give us an answer regarding our problems "tomorrow." I did some calling around and found out that there HAD been a recall on our particular Ford E.B. model. I called the 800 number again and found out from another representative there that, yes, there was indeed a recall. We also learned that the truck my mother had bought was made on 11/27/2001 and thus fell within the recall and that the recall was for the same malfunction that we'd experienced. (Earlier, Chris at J&S Ford had told my mother that the hinge and bracket recall change hadn't been done on her truck, but later said that it HAD been done, in December.) Now, we were told, in order to have this recall repair work done it would cost $1,400.00. J&S Ford offers no recourse other than  we ask Ford Motor Company for assistance, but our requests in that regard have been pretty much ignored. Overall, we feel as though we've been robbed and cheated!"
KC MOTOR VEHICLE, North Kansas City, Missouri - "KC Motor Vehicle guarantees their vehicles on EBay, but when you want them to honor that guarantee they don't want to hear about it!
KIA of LA QUINTA, La Quinta, California - "I responded to a newspaper ad by Kia of La Quinta that read, 'Wow! New 2005 Kia Amanti 1 at this price: $24,990. Custom grille, premium 20" wheels, leather, automatic, air conditioning, and more. Net price: $24,990.' Once at the dealership, I told them that I did NOT nothing else added, no other options. I read the contract and everything in it seemed in order. But then they told me that they'd used the wrong paperwork and that it would have to be re-done. I signed that contract without reading through it completely. When my first payment came in I noticed that the total due was much, more more than what I'd read in the first contract; Kia of La Quinta had 'packed the contract' by adding such things as special paint, fabric protection, and an extended warranty. When I contacted them about the additional $4,000 tacked on to the original contract they essentially told me that I'd signed without any pressure from them, therefore I was out of luck."
KIA of DES MOINES, Des Moines, Iowa - "I had serious engine trouble with my Kia Sportage so had it towed in to Kia of Des Moines. They did no diagnostics on the engine but simply told me that it would cost me thousands of dollars to repair the vehicle. On their advice I bought another vehicle from them. $7,000 total price and I gave them $2,000 as a down payment, plus they gave me $1,200 for my old Sportage. I was told that financing was no problem, but a few days after taking delivery of the second vehicle the finance manager called and said that I'd have to return it because the financing had not gone through. At this point Kia of Des Moines had already cashed my $2,000 down-payment check and paid of the balance owing on the old Sportage. I'm left without any vehicle at all!"
LASH AUTO SALES, Lakeland, Florida "On 01/25/05 my son went to this dealership. He traded in his 1989 Toyota Camry along with a small down payment on a 1995 Ford Probe. He drove the Ford home, but later that same day the battery "died." My husband recharged the battery overnight, and next day Lash Auto Sales was informed of the problem we'd had. They said bring the car in, but my son had to get to school first. On the way there, the car broke down again on an exit ramp (different problem than the battery this time). We had to have the car towed in to Lash Auto Sales. After experiencing two different kinds of breakdowns in just one day, we wanted to return the Ford as a lemon and get back the old 1989 Toyota. The manager refused to take it back.  He said that the '89 Camry trade-in was worth only $50. So, what would have been the problem for Lash Auto Sales in returning a $50 beater while taking back a $5000 Ford Probe? What, I wonder, ever happened to a grace period, to say nothing of good business principles and just plain old integrity? Furthermore, the manager chastised my husband and I for not financially helping our son more so that he could buy a better car (and put more money in Lash Auto Sale's pocket)."
LIMBAUGH TOYOTA, Birmingham, Alabma - "I'd left my vehicle at the Limbaugh Toyota body shop.  Later on I called and was told that it would be ready Monday afternoon. On Monday I took time off from work and drove the two hours to Limbaugh Toyota to get my vehicle. Instead, they told me that it wouldn't be ready until Wednesday. I then contacted the general manager, Scott Davis, to complain. His response was to accuse me of lying about when I'd been told my car would be ready. He also said that he could tell by my attitude that I didn't intend doing any more business with Limbaugh Toyota, so he just didn't care about my complaint. I asked that my car be delivered when it was ready so that I wouldn't have to take more time off work and drive the long distance to the dealership. Davis laughed and said no.  Prior to this experience I'd called Limbaugh Toyota about a 25,000-mile checkup. I told them that I needed the car returned no later than Friday because of commitments I had over the weekend. They told me that there would be no problem. I recieved no call on Friday, so I called Saturday morning and was told that they hadn't even gotten to my vehicle yet! They said it wouldn't be ready until Tuesday. I told them just to forget the whole thing and leave my car where I could retrieve it, the keys to be left at their main desk. One of the service managers then said, "Well, hang on...maybe I can get someone to look at it." At 2:15 pm he called back to tell me that everything was finished and that I could come and get my car. I drove to the dealership. My car was out front, but the keys were locked up in the service area. I was informed that no one could get them for me. I finally got my car back, for which I paid Limbaugh Toyota $35,000, on Monday."
LITHIA COLORADO CHRYSLER-PLYMOUTH  Aurora, Colorado  -  Dodge Stratus 1997  [03/30/00]  "I've never had such a difficult time with a service advisor,  Kristy Knecht!  I told her that the service-engine light came on,  and the low beams were out.  She wrote up the order and gave me a $100.00 estimate which I thought was just to check the service-engine light problem.  Later that same day Kristy told me that the headlights were just burned out,  and the engine light turned out to be the oxygen sensor.  I told her to take care of the oxygen sensor and I would talk to my husband about the rest of the suggested work.  My husband talked to Kristy on the phone the next morning she told him that the charge for the headlights was $72.00 for the diagnostics, plus the cost to replace the bulbs.  At that time he approved some other work.  Next, I called Kristy to clarify things.  I told her that I did not authorize the headlight replacement.  She said that she'd drop those charges and then gave me a total charge for everything of $241.99.  I called later that day to see if the work was completed and Kristy said that she had to charge me for the headlight diagnostics and the bulbs plus all the other work.  I was upset because I'd have cancelled the other jobs had I known I was going to be charged $99.82 to replace headlights.  When I spoke with the service manager, Patty Rizy, she said, '...you authorized the $100.00 estimate...' but she neglected to understand the point in which Kristy had given me a price of $241.99,  then later that same day quoted $320.00."(UPDATE..!  "Joe Kilgore called after he received my complaint from Auto Dealer Complaint Registry.  He said that he'd discuss the issue with his advisors and call me back. I haven't heard anything from him.")
LITHIA VOLKSWAGEN, Reno, Nevada - "I took my 2001 new Beetle in to Lithia Volkswagen just for an oil change. They managed to strip the oil-filler plug, and since the plug is steel and the oil pan it screws into is aluminum the pan had to be replaced. They charged me $542.00! When I complained that it was Lithia's service department that did the damage, the 'service' manager just said that '...those things just happen by themselves.' I still haven't figured out what that's supposed to mean."
LOMAN FORD  Woodbridge, New Jersey  -  KIA Sephia 1998  [05/11/00]  "We chose KIA in 1998 because their TV commercial claimed that one had been driven over 200,000 miles.  The salesman told us that the dealership couldn't get us a brand new one, but they did have a demo for sale.  He assured us that we would be the first owners of the car.  We recently found out that there were actually two previous owners.  Also, this car has spent more time at the dealership than it has at our house; it's been towed there 3 times, the most recent after the transmission fell out (..with only 33,000 miles on the car).  Furthermore, the radio was changed out 3 times, the defogger failed, and the brake rotors needed work (..3 times)  In spite of all this, I had to fight with Loman Ford to even get a loaner.  Unfortunately, the final payment  had been made just before the transmission fell out.  Just as soon as I get this car back, a 'For Sale' sign is going on it."
PHIL LONG HYUNDAI, Colorado Springs, Colorado - "Our van had a major failure recently. We were able to make arrangements with our mechanic for him to work on it a little at a time until we could pay the entire amount.  In the meantime we decided to try and buy another vehicle, but because of a weak credit rating weren't having any luck. And then we received a letter from Phil Long Hyundai stating that they could get us approved after all. We talked to a salesperson who said that she'd been able to get us approved with four different lenders. The plan was for us to trade in a second vehicle we owned (a Ford F150) and add $1500 to that loan to get the repair on our van completed. A second plan was for us to trade in the van. Either way, it sounded like it was all a done deal. We made the 45-minute trip to Phil Long Hyundai and met with our salesperson. She told us that the finance manager was totally buried with work, but that he'd do the preliminary paperwork now and finish it up in a couple of days. At that time we filled out a Purchase Agreement that included the total cost of the new car, the down payment, and the trade in allowance of $4500 for the broken-down van. The salesperson said that we'd be called by Friday to work out the details on how to get the van in to them. Friday came, but no one called. I called the dealership but was told that our salesperson was busy and that we should wait until Monday or Tuesday. Tuesday arrived without any call from the dealership, and when I called they told to me continue to wait.  Finally, after almost 3 weeks, the main sales manager called and said that we needed at least another $2000 to finalize the deal. I was able to get through to our salesperson, and she said that she'd see what she could do. Finally they told me that they were re-submitting the application.  A week later they call and tell us that we have to give them another $3000 or return the car.  All this hassle and humiliation after our first contact with the dealership when they told us that they already had four different lenders who'd approved our loan."
PHIL LONG MITSUBISHI  Colorado Springs, Colorado  -  Mitsubishi Galant 2000 [04/29/00]  "My wife and I visited this dealership to compare the Mitsubishi Galant to the Toyota Camry.  While test driving the vehicle, the sales person, Greg, began to hassle us about monthly payments.  We didn't want to discuss that at the time because we intended to pay cash. Greg advised us that if we couldn't give him a monthly payment figure we could just get out of the car right there because we were wasting his time. As we drove back to the dealership, Greg referred to my wife and I as 'joy riders,' and to me as a 'jerk.' Even though we'd had an excellent experience with Phil Long Mitsubishi in the past, we'll never buy another car from them even if we have to pay more for the Toyota."
LUJACK AUTO PLAZA  Davenport, Iowa  -  Hyundai Excel 1993  [05/24/00]  "My daughter bought this car in 1995, along with an extended warranty.  The warranty contract states that it's good for 60 months or 75000 miles.  She's had to have the transmission replaced 3 times. Once, the replaced transmission lasted for only 7 days.  Now, all of a sudden, with only 64700 miles on her car,  she's being told that her extended warranty contract expired in 1998, even though Lujack Auto Plaza's computer says July 19, 2000."