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McGRATH ACURA of WESTMONT, Westmont, Illinois - "I received a telephone quote from a salesman at this dealership named Dan for the car I was interested in, along with some accessories.  Dan guaranteed the quote as long as I came to the dealership on Saturday. I did so and was shown the car by Dan, but when the deal was being finalized by the sales manager, Kevin, he said that the price would be $900 above the telephone quote because of the accessories I'd asked for. These were accessories that had already been included in the telephone quote, but McGrath Acura broke that verbal contract by demanding more money for them."
METRO DODGE, Jamaica, New York - "I bought a 2003 Jeep in August, 2004. Problems began when I received my bill from the Toyota financial company. It was for $100 more than the dealer and I had agreed upon. I went back to the dealer with the bill and they said that they'd have to refinance the loan to remedy the mistake. The loan was refinanced with M&T Bank, but I'm still receiving bills from the Toyota finance company. Metro Dodge has promised that they would take care of the problem, but after several phone calls to them I was finally told that I should contact Toyota myself. In other words it was up to me to somehow solve a problem the dealership caused. Also, I've never received the lien title. After many attempts to contact someone at Metro Dodge concerning this, I've met with one blank wall after another. My credit rating is at risk due to Metro Dodge's mistake, and they refuse to even attempt to do anything about it."
MICHAEL OLDSMOBILE  Summerville, South Carolina  -  Chevrolet Venture 2000 [04/27/00] "This dealership misrepresented this vehicle by stating that it was not a demo or a program vehicle.  The mileage on the contract read 5,600, but the actual mileage was 6,084.  We left the vehicle for detailing, but it wasn't completed until a day after the pre-stated time.  Then, when we went to pick it up, it still hadn't been detailed, and one seat cover was damaged.  At that point we told Michael Oldsmobile that we wanted to terminate the deal for the car, but they said that are sales are final.  We finally got the car back from detailing on the fourth day.  It's apparent to us that this dealership doesn't care about you at all once they've got your money in hand."
GARY MILLER CHEVROLET, Girard, Pennsylvania "I took my 1998 Chevrolet Cavalier in to this dealership after noticing a high-pitched noise. They said the rack and pinion needed replaced, and the work was done. Aterwards, the vehicle was steering very hard as though the power steering wasn't working. The dealership told me that this would loosen up with time, but I've had the Cavalier back in to them three times for the same problem, plus popping noises in the steering somewhere. They told me that they couldn't find anything wrong, and that I would just have to get used to it."
MONARCH DODGE, Lauderhill, Florida - "Monarch Dodge knowingly sold me a lemon and a useless warranty! The transmission malfunctioned four different times on the Dodge Caravan I bought from them, the first time after I'd driven the vehicle only 1,000 miles."
MUSSON PATOUT, New Iberia, Louisiana - "I purchased a 2004 model Chevrolet Silverado in June, 2004. At 3,100 miles it had developed body side-moulding defects, and the clear coat on the wheel rims started peeling. There have also been many problems with the vehicle's computer. I went back to Musson Patout many times, but to date they haven't replaced or fixed any of these deficiencies. They said that this is because the warranty has expired."
BOB NEIL, Inc  Winston-Salem, North Carolina  -  CLK  430 1999 [05/03/00]  "The sales person at this dealership neglected to mention that the tires on this car were two different sizes.  The low-profile 'Z' rated tires had to be changed after 10,000 miles..8 months.  On a 39-month lease, that comes to a total of $4,800.  The tires cost  $1,200 for a set of four.  This car has been leased for our business with payments of $788.00 per month."
NALLEY JEEP ROSWELL, Roswell, Georgia - "I had been shopping for Jeeps for a couple of months when I went to Nalley Jeep, arriving there at about 9 am one monring.  The salesperson, Rick Banks, was good at his job and tried to help.  My credit state isn't quite as good as it could be, but my brother was willing to sign for me. After waiting around for a very long time for everything to be taken care of by Nalley Jeep's administrative staff, I finally picked out the Jeep I wanted. Again, an extremely long delay ensued; I was on the lot until 8 pm that evening, three hours just sitting around waiting for someone to take care of the necessary paperwork. Then, after all this, I was told that they needed a little more down payment. They agreed to "work with me" and let me pay part that week and part on my next pay day.  I wrote two checks to cover this arrangment, one check for the date of the sale, and one for the next time the check was to be cashed. The next day a lady from this dealership called and told me that they'd have to have BOTH checks dated with the date of sale and that it was against the law to accept post-dated checks. I emphasized to this lady that they must not cash both checks at once or they would bounce. Two days later I review my checking account and find that both checks had been deposited against my account. This left me with insufficient funds to cover other checks that were out. When I called Nalley Jeep they apologized and said that mistakes do happen. I spent a lot of time, including time off from work, running around in an attempt to put everything straight.  My next problem with this dealership involved the service department. I wanted the oil changed, but because of work commitments couldn't take the vehicle in myself. A friend of mine agreed to do this for me, but only after Nalley Jeep had assured me that they would provide him with a ride home. They did NOT do this. Next, the "Check Engine" light came on. I contacted Nalley's service department and made an appointment for first thing in the morning. When I got there I was told that they wouldn't even have a chance to look at the problem until after lunch. Then why make appointments in the first place?!? I asked for a ride to my work (about 15-20 miles away), but they said that was too far; I'd have to rent a car. I did so and returned to work, thinking that the Jeep wouldn't be done until around 4 or 5 pm based on their statement about not getting to it until lunch. When I got to work the service department called and said the vehicle was ready to go! I'd blown $40.00 for a rental car I didn't need.  Some time later I made another appointment to get the oil changed and the tires rotated. I arrived 20 minutes before the set appointment, but it still took them over two hours to finish the work. While checking out I asked an employee if appointments were even necessary with the service department. "No," she said, "it's first come first served around here." All my attempts to register a complaint with Nalley Jeep Roswell resulted in nothing more than a complete run-around routine and or being ignored. I emphatically urge anyone thinking about doing business with this dealership to take their business elsewhere."
NASHVILLE DODGE, Antioch, Tennessee - "Nashville Dodge promised me a spoiler plus installation for my new Dodge Charger, plus glass tinting for the windows. Now, they're trying to make me pay for these services that they should be rendering free of charge."
NEUWIRTH MOTORS  Wilmington, North Carolina  -  Chrysler Voyager 2000 [05/23/00]  "On the same night that we bought this van,  we were asked to sign a pay-off sheet.  We signed,  then took delivery of the vehicle.  Later on, this dealership contacted us to come in and re-sign some papers because our salesman and the finance department had made a mistake. They also received from us an additional $1000.  A month later, I received a certified letter stating that I owe Neuwirth Motors $852 for the difference between my pay-off and my trade-in vehicle.  I totally disagree with this; all details of the deal should have been completely resolved on my second visit to this dealership.  Instead they want more money from me due to their own ineptitude and negligence."
THE NEW AUTO MALL, Brattleboro, Vermont - "I've taken my new 2005/4 Envoy in for service 5 times. Once it was a leaky tire. They found a valve stem inside the wheel and blamed it on me! Three times they failed to reset the oil life system, and each time I had to return so they could do so. On my most recent visit they charged $125.00 for a transmission 'flush,' and failed to honor my GMC coupon for a $79.95 transmission service. The New Auto Mall said that the 'flush' they'd done was a better service and required 15 quarts of fluid. Even after subtracting the price of the fluid they still owed me $49.00. They refused to pay this amount; instead they'd give me a discount on future oil and lube service (which only cost $27.00 in the first place)."
NORTHWEST SUZUKI, Houston, Texas - "I'm a single mother with four children who saw a  Northwest SuzukiTV commercial on December 1 that promised any car on their lot for $45.00 down. It also said that if they couldn't find financing for a customer they'd give them $1000.00. I went to the dealership and met one of their salesmen, Odell Pendleton. I found the car I wanted (1995 BMW 325i) but Odell Pendleton told me that there were some minor repair issues that needed taken care of, like new brakes and a CD player. He said that the car was scheduled for work that day (Wednesday), and that it would be ready Thursday. After filling out an application, I was informed that I'd need to put $600.00 down (what happened to the 'any car on the lot for $45.00 down?'). I told them that I'd return on Thursday when the car was to be ready and bring the $600.00.  Back home, I faxed in the info they required for the application (pay stub, proof of address, etc.,.) I called on Thursday and was told that the car would be ready. I showed up at Northwest Suzuki with money in hand and found that the car hadn't been worked on at all; no work order had even been drawn up, much less approved. The service department had no idea the car had been sold. The salesman told told me that it was an error on his part because he'd left early back when I'd first visited the dealership. He assured me that the car would be ready the next day, Friday. I left the down payment and went home. I called the next day and was now told that the car wouldn't be ready until Monday. Monday I called only to be disappointed again. The service manager informed me that the car had a defective air conditioner and transmission problems and wouldn't be ready for delivery until Wednesday. I spoke to the sales general manager, John,  who suddenly increased the down payment of $600.00 I'd already left by $900. Also, according to him, the financing paperwork hadn't even been done yet. I told him that I'd be back on Tuesday to pick up a full refund of my $600.00 down payment and that I'd shop for a car elsewhere. I also wanted returned to me all the personal documentation I'd submitted. Finally, I complained about the original salesman, Odell Pendleton, calling me at home for a date, an issue that was never addressed by the dealership. Upon arrival Tuesday for my refund, I was told that I'd get a check in the mail in 7-10 days, and that returning my personal documentation went against company policy. I've been treated rudely by everyone at Northwest Suzuki, lied to, cheated, and had to miss several days of work without pay. I still don't have my refund, have come up short financially right at Christmas, and all because of the unprofessional, dishonest crew at Northwest Suzuki."
NORTH STAR CHEVROLET, Clifton Park, New Jersey - "I purchased a 2005 Colorado. It had a tire warranty of 1 year or 36,000 miles. At 12,000 miles on the tires, the side wall on one blew out. When I showed North Star Chevrolet the tire they said that it had been cut and would not honor the warranty. I then took the same tire to Depaula Chevrolet in Albany, New York. They agreed that the tire was defective and gave me a check for $185.00, the cost of the replacement tire. North Star also gave me a hard time on a front-wheel alignment that they said needed done to correct a steering problem. Their alignment did not correct the steering problem. I will never deal with North Star again!"
OAKLAND HONDA, Oakland, California - "We purchased  a new 2006 Honda Odyssey from Oakland Honda on April 8, 2006 and paid cash. We also bought an extended warranty for $995.00, but two days later determined that this money was more crucial to the birth of our baby which was near. For seven days I tried to contact someone at Oakland Honda about this issue, but was unable to do so; all my calls were avoided or went unanswered. Among the excuses we got were that the computer that dealt with warranties was 'down,' a condition from which it never seemed to recover! Finally I was told to bring in a letter to the effect that we wanted to cancel the extended warranty. I did so and was then told that it would take from one to two weeks to complete the cancellation. It is now May 5, and we've heard absolutely nothing from Oakland Honda. We are now in the process of filing complaints with the Better Business Bureau, the PSC owners of Oakland Honda, and with American Honda."
ORANGE FORD, Albany, New York - "I purchased a 2003 Ford E-250 from Orange Ford and shortly afterward heard a knocking noise coming from its front end. I returned it to the dealership because it was still under warranty, but was told by them that they could find nothing wrong. Not long after that the noise became so severe that I had the van towed back to Orange Ford. The tow cost me $80.00. After two weeks without hearing anything from the Orange Ford service department I called and was told that they wouldn't start the work until I supplied them with past service records. The van is important to me because I'm a private contractor and need it for my business so I asked to speak with the service department supervisor. The service manager, Mr. Sleezer, said that there was no one with more authority than he had. Furthermore, he said that no work would be done on my vehicle until I paid for the parts and labor in advance.  This vehicle is still under warranty! Because of the service department at Orange Ford my business is suffering and there's no one there to help."
OTIS FORD, INC Quogue, Eastern Long Island New York - "Otis Ford put used parts on my new car."
OURISMAN FAIRFAX TOYOTA, Fairfax, Virginia - "I took my one-year-old Toyota in for its 3,000 mile scheduled maintenance. Ourisman Fairfax Toyota dented and scratched the rear panel. And then, while it was out for body repair and painting, it was dented and scratched on the hood. Also the paint work is wavy. This dealership has been slow to resolve this situation in a fair manner. I expect my almost-new Toyota to be returned to the condition it was in when I brought it in, plus be compensated for a diminished value issue."
BILL PAGE HONDA, Falls Church, Virginia - "We decided that we wanted to look at the new Honda Fit and in preparation for shopping we went to the Bill Page Honda website. Their online inventory said that they did have the Fit model in stock so we went to the dealership. Once there, however, the salesperson-K. David McBrearty-said that they did NOT have any in stock and wouldn't for several weeks. When we questioned him about the contradictory information found on the website, he told us to leave. When we suggested that they update their website so that folks wouldn't make wasted trips to the Bill Page Honda dealership, he literally showed us the door, ranting all the while about how we had no business criticizing the website. I'd already had a similar experience with Bill Page Honda. Two years ago, another salesperson had told us that they had in stock the Honda model we wanted, but once there the subject model wasn't in stock at all."
PARK CITIES DODGE, Dallas, Texas - "I took our consulate's 2005 Dodge Grand Caravan (6,301 miles) in to Park Cities Dodge for an oil change and tire rotation. While driving the van after the work had been done I noticed a repeated thumping noise coming from the front end. I returned the van to Park Cities Dodge where they did a warranty replacement of the sway bar bushings. Later, after the van had been driven several times by co-workers, the thumping noise was even louder than before. I took it in to another dealership where it was discovered that two lug nuts were missing from the front wheel. The negligence and carelessness of Park Cities Dodge's service department could easily have led to injuries or death. They won't get a second try from us to get things right --- Canadian Consulate General, Dallas, Texas"
PATTERSON AUTO DEALER, Wichita Falls, Texas - "I brought my car in to Patterson Auto for repair. I gave the service advisor specific details on what needed to be done (starter cable problem and clutch to be bled), and completed all their paperwork. After waiting two days, I called to check the status of my car. The service advisor told me that they needed confirmation from me to start the work. They had my address and phone number, but instead of contacting me they waited two days for me to call them. On the fourth day after taking in my car I again called to find out what was going on. The service advisor told me that the mechanics were still trying to figure out what to do. Two days later I called again. This time I was put in touch with someone else in the service department who told me that my vehicle wasn't in their computer, but that they'd call me the next day. After not hearing anything the next day, I called and got the same story from the service advisor: parts of my car were disassembled with parts laying everywhere,and the mechanics were still trying to diagnose the problems I'd reported. After waiting a total of one week, I went in to the service department and was able to talk to the mechanic assigned to my vehicle. From him I learned that what the service advisor had been telling me was untrue; the car was not disassembled, and my car had only been looked at once. The service manager promised to call me the next day, but of course he didn't. I returned to Patterson Auto, paid them $400.00 for parts and labor, and headed towards home. Less than a mile after leaving the service department the engine died. I looked under the hood and found that most of the clamps for the intake system  that had been taken out were never re-tightened. I tightened the clamps myself and continued on my way. Before I got home the car suddenly couldn't be shifted into second, fourth, nor reverse gears. I found that two clips holding the shift cables were completely missing. All this is what I got for my $400.00 and eight days of waiting."
PALMER DODGE WEST  Indianapolis, Indiana  -  Dodge Intrepid 1997 [05/23/00]  "My Intrepid is on a 4-year lease program with Chrysler Corporation's 'Gold Key Lease Financing.'  Last summer (..1999) I stopped by Palmer Dodge to see if I could upgrade to a newer Intrepid.  At that time I was told that my payoff was a little more than $9000,  but they would pay that off.  At that time I didn't want to increase my payments up to what they said would be required for the newer model.  They advised me to return after the 2000 models were out.  I did return last Saturday (..05/20/00).  After waiting for well over one hour,  I was finally told that they couldn't get my pay-off balance from Gold Key Lease because it was Saturday.  The following Monday they asked me to stop by because they had gotten the pay-off from Gold Key. I went in and they began their appraisal of my Intrepid; apparently there was some hail damage on the hood and trunk...$2500 would have to be deducted because that's what the insurance company would pay to replace the hood and trunk.  I asked about 'paintless' dent repair that can be done for a lot less.  The sales representative told me that the insurance company would rather pay the extra to replace the parts.  After another long wait, I was finally told that the pay off on my car would $11000..!  How can this be, since last summer the pay-off quoted to me was only $9000? And why won't Chrysler Corporation's Gold Key Lease tell their customer what a pay-off is, instead of insisting that they'll only pass that on to dealerships?  I've been well-pleased with Chrysler products in the past, and my husband owns one too, but after seeing just how devious and misleading a Chrysler dealer can be, neither of us is sure we want to continue buying their products."
PAUL CHEVROLET-OLDSMOBILE, Ashland, Pennsylvania - "I had bought a 2006 Chevrolet Equinox at another dealership, but when it developed a problem I took it to Paul Chevrolet-Oldsmobile in Ashland, Pennsylvania.  Even though the vehicle was covered by warranty, Paul Chevrolet-Oldsmobile refused to do any work on it because it had been purchased at another dealership."
PAVILLION LINCOLN-MERCURY  Austin, Texas  - Mercury Sable 1994 [05/28/00]  "I took my car to this dealership because something was wrong with the transmission.  They worked on it and I paid $600.00.  Six weeks later the problem returned so I returned to Pavillion Lincoln-Mercury because I had a warranty on the work they'd done earlier.  I was told, though, that because they'd only repaired leaks and hadn't worked on the entire transmission, and because the current problem was a 'new' one, the repair warranty didn't apply.  Not only did they not honor the repair warranty, but they also charged me another $60.00 to tell me so
TOM PECK FORD of HUNTLEY, Inc, Huntley, Illinois - "On March 16th I met with Mark Goveia and Bob Wright of Tom Peck Ford of Huntley and was promised that they would procure from a dealership in Michigan a specific vehicle for me with a specific VIN. I gave them a $500.00 deposit on this vehicle. I was given a receipt for this money. On March 22nd I telephoned Bob Wright about the status of my vehicle and he informed me that they were unable to get it after all. I immediately requested a return of my $500.00 deposit and was promised that it would be mailed to me right away. Seven days later I hadn't received the deposit so I called Tom Peck Ford and talked to someone named Kirk. He said that Bob Wright wasn't available but that he would look into the matter for me. On April 2nd, after the deposit money still hadn't been returned to me, I called again and was connected to the same Kirk. He said that the dealership needed a copy of my cancelled check before they could return my deposit. I informed Kirk that such wasn't my responsibility and that they should contact their own bank for any information on the status of the check I'd given them back in March. To this date (April 15th) the only thing I've gotten from Tom Peck of Huntley is the run around!"
PENCE KIA, Midlothian, Virginia - "The paint around the molding on my new Kia Sportage had begun to bubble. I called Pence Kia's service department for an appointment, but they said that they could not schedule one. I then tried to contact their service manager, Larry, and it took 6 days for him to finally return my calls. I was upset about such poor service and called the general manager at Pence Kia. He basically called me a liar, stating that their 'sophisticated' phone system didn't show any calls from me. The peculiar thing about that is that he never once asked what phone number I'd called from! The end result of trying to deal successfully with Pence Kia is that I had to put my vehicle in another shop and pay for the paint work myself. If you expect polite, responsive service from any auto dealer, stay away from Pence Kia!"
PERFORMANCE FORD  Nashville, Tennessee  -  Ford Ranger 2000 [05/31/00] "I had already priced exactly the same truck at another dealership.  Performance Ford quoted a price considerably higher.  They also said that my credit report came back from the master computer at Ford Motor Company as being not good enough to receive the 5.9% APR the dealership was offering.  I went to another dealership and told them what had happened at Performance Ford.  The other dealership checked it out and I bought from them.  For whatever reason, someone at Performance Ford lied about my credit rating."
PERUZZI TOYOTA, Hatfield, Pennsylvania - "After putting a deposit down on a 2005 Prius with option package #5, I waited 10 weeks without hearing anything from Peruzzi. I finally called  them about a delivery date. They told me that there had been a mistake in transit and the car I'd ordered had been sold."
STEVE PETERS CHEVROLET, Homewood, Illinois - "I bought a 2006 Chevrolet Cobalt from this dealer after we'd agreed on a deal that included power windows and door locks installed on all four doors at no additional cost. However, Steve Peters Chevrolet only installed power windows and door locks on the front doors. This had NOT been part of our deal. They said that they would do the installation on the rear doors for an additional $500.00  I pointed out that the paperwork I had signed specified all four doors, and at no extra cost. They said that they could not find such a document in their records. To make matters even worse, the power windows and door locks they'd installed no longer worked three days after the work had been done."
PEYTON/CRAMER LINCOLN-MERCURY  Torrance, California  -  Lincoln Navigator 1998  [03/30/00]  "This SUV still had its factory warranty when I bought it January 1, 2000.  There's a rattle in the dashboard that's so loud you have to turn up the radio to drown out the noise; the transmission makes a whistling noise at 20 mph,  and at 40 mph the vehicle jerks back and forth when shifting gears.  They've had my vehicle 4 different times for lengthy periods, but then decided that there's nothing really wrong with the transmission.  However, one of their own mechanics said that there was.  Basically, they've just told me 'Tough luck!' There is also chip damage on the hood that wasn't there before.  They promised to take care of that, but never have. Also the lumbar system wasn't working so the dealer ordered a part.  When it arrived it was the wrong part, so they decided just to use a seat from another vehicle, but the leather colors don't match.  Peyton/Cramer denied switching the seats, but there's no other reason for the sudden mismatch.  They promised to rectify this, but when I asked them when they told me that the leather is on 'extensive back order.'"
MIKE PILE MAZDA-JEEP-BMW, Tyler, Texas - "I had a co-signor with excellent credit, so I traded in my 1995 Lincoln Town Car on a 2000 Explorer. It was still under factory warranty. I was told by this dealership that I would get $5,000 for my trade in. The price on the Explorer was $17,995, leaving a balance owed of $12,995. The dealer told me that since my credit wasn't in the greatest condition I should let my co-signor be listed as the purchaser and me as the co-buyer. This, they said, was to get a better financing rate. I was asked if I wanted to purchase an extended warranty, and I did so because the factory warranty was about to expire. At this time the Explorer had 22,000 miles on it. I was told that the extended warranty would cost me $500 and be good for 100,000 miles. I agreed and wrote out a $500 check. We proceeded with closing the deal, including signing all the paperwork. It was late, and the dealership was about to close so they had us just sign where required and we left. Later, when I had a chance to review copies of  the contract that I'd taken with me, I noticed for the first time that it was only half filled out. Also, our signatures were in different places; in some places I would be listed as the buyer but in others I'd be the co-buyer. Also the lien holder wasn't shown on the contract. Subsequently I received the completed contract in the mail. It showed "Household Automotive Finance" as the lien holder, even though we'd been told that Chrysler Financial would be the lien holder. The interest rate was higher than the 17.95% we'd been promised, and the extended warranty that I'd written a $500 check for now cost $1695, and the $500 check I'd given them for this was shown as a "down payment." The $5,000 I'd been promised for my trade in had decreased to $1,411. Finally, the total cost of the Explorer had jumped from $17,995 up to $18,687.60.  When I talked to Mike Pile at his dealership he told me that all of these shenanigans were legal because the contract had our signatures. This is true, but my "customer copy" looks nothing like the final documents. The lesson in all this is to be very, very sure that you've read the contract before signing it, and that all the i's are dotted and the t's crossed."
PLANET NISSAN, Las Vegas, Nevada - "One week after buying a 1997 Toyota Camry from this dealer I took it back in because the 'check engine' light came on; I had a 90-day guarantee on it. The service department said that it was because the gas cap wasn't on tight enough. They gave me a receipt for the work done, reset the light, and I drove off.  One week later the light came back on and I returned to Planet Nissan. This time they said that the gas cap itself was defective. I purchased a new gas cap, Planet Nissan put it on and once again reset the 'check engine' light and sensor. A week later it was the same old story -- 'check engine' light. Planet Nissan's service department told me that I had to turn the gas cap several times to insure it was on properly, but again the warning light illuminated. On this visit I was told that if the light bothered me just to put a piece of tape over it. Just before the 90-day guarantee would expire I took the vehicle in to Goodyear service. They did a computer diagnosis and found that the catalytic converter was bad, and the oxygen sensor needed to be replaced too. The cost would be about $1,100. I called Planet Nissan on the 90th day of the guarantee but was put off until the next day. Sure enough, they told me that since the 90-day guarantee had expired they couldn't help me."
POPULAR KIA, Brooklyn, New York - "I visited Popular Kia on Utica Avenue and Kings Highway in Brooklyn.  They took down my personal data on what they called a 'guest application.' At this point all I wanted to do was take a test drive and was reluctant to have them record my personal information but the salesman insisted that they needed it first. After the test drive I did not like the car, but the salesman was determined to make a sale and showed me a number of vehicles on their lot. I didn't like this high-pressure approach, but before leaving I asked for the paperwork with all my personal information. At this point, the sales manager, Riqui, plus two other salesman, one named Ernest Dunez, got involved and became irritated and cursed me. They wouldn't return my personal data, and the manager said, "If you were my wife I'd cut you!"
JERRY PORTER LINCOLN/MERCURY, Wilmington, North Carolina - "I had a no-starting problem with my 1993 Mercury Capris. Before having it towed in, I talked to Walt in the service department. He assured me that their Mercury certified technicians could take care of the problem. Turns out they don't even have equipment to run computer diagnoses! So far, my car has been at Jerry Porter Lincoln Mercury two weeks. They tell me that they're so busy that a technician may not even had time to look at it. Time and time again Walt has promised to call me, but he never has."