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VALENCIA HONDA, Santa Clara, California - "My 10-month old Honda Odyssey has grinding brakes. Honda Corporation has known about this fault for a long while.  For the last nine months they repeatedly tell me that they are working on the problem. I requested that they cover at least the basic maintenance until the problem is resolved. They only laughed and refused to do anything for me at all, not even a simple oil change."
HUBERT VESTER HONDA-MAZDA, Wilson, North Carolina - "My son took delivery on a car from this dealership and drove it for two full months. He bought automobile insurance and took care of all the other expenses involved with operating a motor vehicle.  At the end of two months, Hubert Vester Honda-Mazda informed him that they hadn't been able to get his financing approved and took back the car."
HUBERT VESTER FORD, Clinton, North Carolina "I had a 2000 GMC Jimmy SLT with 56,000 miles listed for sale in the Carolina Trader Magazine, asking $9,500. On November 23, 2004, I received a call from Greg D. Floyd, a salesman at Hubert Vester Ford. He told me that he "...had someone who would take the Jimmy off my hands."  By those words I was led to believe that Mr. Floyd would broker a deal. I asked him, "Do you have a buyer for my Jimmy?"  He said, "Yes." I then went on to tell him that I had owned a Chevrolet S-10 truck before I got the Jimmy, and that I wanted to buy another one once I'd sold the Jimmy. Mr. Floyd said that he could provide me with the vehicle I wanted; all I had to do was bring the Jimmy in to Hubert Vester Ford around 11:00 am on Wednesday the 24th and we'd make a deal. When I got there there was no buyer for the Jimmy, and there was no Chevy S-10 available anywhere on the lot for me to look at. I asked Floyd where the buyer for the Jimmy was, and he said that the buyer was "...on the way." He brought the manager out to look at my Jimmy. While this was going on, "Slick" Floyd eagerly showed me all the new Ford trucks, but everything he offerred was out of my price range. Next, we went to Vester Nissan to look at an S-10, but it didn't impress me. By this time I was getting aggravated that the buyer Floyd had promised still hadn't shown up, and that nothing he showed me fit my budget or needs. Finally, around 2:00 pm, Floyd writes down what kind of S-10 I want and tells me that he'll continue to search and if he finds something he'll call. At 5:00 pm that same day, Floyd called me and said that he'd found a white, 2001 Chevrolet S-10 automatic with 46,000 miles. He quoted $7,500. He wanted me to return to the dealership that evening, but it was Thanksgiving and I declined. I did return on the 26th, and asked to see the S-10 Floyd had described earlier. He said that someone had gone to another dealership to fetch it and would be back in about 10 minutes. While I'm waiting, Floyd tells me that the dealership where the S-10 is coming from wants a share of the $7,500 sale price, and also that he's asking for more money. Thirty minutes later the vehicle arrives, a white S-10 with black interior and extended cab. Instead of having come from another dealership, Floyd now says that this truck in fact belonged to the manager's mother. The truck was very dirty, with discarded papers strewn about, and piles of clothing behind the seats. After test driving it, I thought it was a good vehicle, and asked Floyd if it was really a 2001 model. He said that it was. As far as I could tell by checking under the hood, everything looked okay. We went inside to negotiate the price where Floyd hits me with the price---$10,600 retail. I reminded him that he'd called earlier about an S-10 costing $7,500. Floyd leaves the office, and later a Ted Knowles comes in to negotiate further. He tried to convince me that with my paid-for, 2000 model GMC Jimmy as a trade in at blue book value they still needed between $1500 - $1800 more to close the deal. Another $1800 seemed much too high to me, and offerred $500. Knowles countered with $800. Everyone was in agreement, and we all shook hands. I had to leave to get the cash. Floyd said that while I was gone that they'd clean the truck up, check it out, and have it ready to go when I got back. I returned around 2:30 that afternoon with the money to close the deal. However, absolutely nothing had been done to the S-10; in fact it was still sitting in the same spot it had been in when I left. Floyd took me in to Mrs. Bradshaw's office and she started the paperwork. Right away I spotted something wrong: the vehicle they were selling me was shown to be a 2000 (..not a 2001 as promised) Chevy S-10 Extended Cab. Throughout this experience I've repeatedly been deceived, lied to, and hoodwinked. There never was anyone ready to buy my old Jimmy, as Floyd had said, and the juggling on model years are just two of the most blatant deceptions"
VISTA FORD, Woodland Hills, California - "I've purchases two cars from this dealership. With the first one, there were issues with my credit. I was asked to agree to certain terms in order to resolve the issue and Vista Ford would take care of the remaining ones. I took care of my end of the bargain, but Vista Ford did not take care of theirs. The result was severe damage to my credit. I've tried to discuss the matter with Vista Ford, but to no avail; they won't talk to me at all. With the other car I bought at Vista Ford---warranties and other after-market items were cancelled by me, but Vista Ford refuses to reimburse me fully for these. In my opinion, this dealership has committed fraud. I've filed a complaint with the California DMV, the Attorney General's Office, and the Better Business Bureau."
WAKEFIELD AUTO SALES, Wakefield, Massachussetts "I just purchased a used car at this dealership for my 16-year old. I'd been assured by Wakefield Auto Sales that the vehicle had been completely safety checked. While driving home, I found that the horn didn't work, nor did the directional signals. I called Wakefield Auto Sales about these discrepancies, but they were rude and didn't want to discuss the issues with me at all. I would never purchase another vehicle from these people."
WELLS DODGE-CHRYSLER, Avon Park, Florida - "I recently had my transmission flushed and filled with new fluid at Wells Dodge-Chrysler. On a trip to Illinois I noticed a noise when letting up on the accelerator at speeds above 30 mph. A mechanic checked the transmission and found damage to it that he said was caused by overfilling it. Later I contacted the service manager at Wells Dodge-Chrysler about this and was told that overfilling the transmission couldn't cause any damage. However, the transmission dipstick clearly has a mark on it for 'overfill,' and the vehicle manual warns against overfilling the transmission because 'damage can result.' On an earlier visit for a simple oil change, Wells Dodge's service department returned the car to me with the power-steering reservoir cover off; they hadn't even bothered to fill the washer-fluid reservoir. Wells Dodge Chrysler touts itself as having a '5-Star' service department, but in my opinion they don't rate even one star."
WESTERN SLOPE FORD, Grand Junction, Colorado - "I paid cash for a brand new Toyota Sequoia from Western Slope Ford.  The first time I needed to use the air conditioner and the recycler came on the interior of this brand new vehicle was flooded with an indescribeably disgusting stench. I called the salesperson who had sold the vehicle, and he talked to the sales manager, who talked to the service department. After a long time, the answer came back that they would NOT do anything about the air conditioner problem. It was my fault, they said, because the recycler shouldn't be turned off. Finally, after calling this dealership many times, they finally agreed to pay part of having the a/c cleaned out. My share was $80.00. Not long after that agreement had been made, they contacted me and said that they'd made a mistake...it would cost me $325.00 instead of the $80.00 agreed upon. They never did fix the problem. $45,000.00 in cash was paid to Western Slope Ford, but three months later, when the a/c was first used, they refused to fix the problem."
KEN WILSON FORD, Canton, North Carolina - "I took my Ford F250 into this dealership for a simple oil change plus repair to the heater motor. When the truck was returned to me the transmission would not shift properly. I checked the transmission fluid level and found that there was none! Prior to taking the vehicle in for the earlier service Ken Wilson Ford showed me a 21-point check list they used. Everything on the list had been checked, including the transmission fluid. They said they just didn't know what had happened to the fluid, even though their mechanic had signed the check form showing that everything on their list was okay."
HAROLD ZEIGLER FORD  Elkhart, Indiana  -  Mazda 626 1996 [03/25/00]  "I've returned this car to this dealership numerous time within the first month because the engine light stayed on.  Finally, on the third attempt,  they returned the car with the light off...but no explanation of what the trouble actually was.  Months later the car had serious troubles with loss of engine compression and the valves knocking.  My mechanic found parts with serious wear and tear that had been 'worked around' to conceal the original problems."