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VOLKSWAGEN of FORT MYERS, Fort Myers, Florida - "My husband and I went online to get a price quote for the Passat 2.OT and engaged in email correspondence with Bill Byers at Volkswagen of Fort Myers.  We agreed on the first payment price, tag/registration and dealer service fee, cap cost reduction, total cash due at signing, model, color, and options. All of these are documented in our emails. After agreeing to these terms we telephoned the dealership for confirmation which we received. However, when we arrived at Volkswagen of Fort Myers the manager, Ralph Medina, told us that he would NOT honor the deal and dared us to file a complaint with the Better Business Bureau."
HATFIELD - TOYOTA WEST, Columbus, Ohio - "I purchased a used 1999 RAV4. I was assured by the sales person that the car had undergone a complete dealer inspection. I also bought a third-party extended warranty sold by Hatfield - Toyota West. While driving the car home I noticed that the oil was 1.5 quarts low.  Once home, I checked out the engine and found that it still had the original air filter, spark plugs, wiring, and transmission fluid. So much for the dealer 'inspection' done by Hatfield - Toyota West! Within one month after buying this vehicle it started smoking badly. I went back to the dealership to invoke my extended warranty but the warranty company, Easy Care, refused to do anything because they claimed that no previous vehicle inspection had been performed, and they would not repair any pre-existing problems. After a three-week battle with Hatfield - Toyota West, they finally agreed to split the cost of rebuilding the engine with me."
LUTHER WESTSIDE, St. Louis Park, Minnesota - "We purchased a 2002 Jaguar from Luther Westside, and two days later heard a small squeak coming from some unknown location. A few days later the small squeak had become into a loud howl. We had a 60-day warranty on the car from Luther Westside so returned it to them. A week later it was pronounced '...ready to go.' Two miles from the dealership and the noise was still there, only worse. We returned the car again, and after another week picked it up. The howling noise was still present. On our third return to the dealership they assured us that it would be taken care of by a certified Jaguar garage. Our car was gone for several weeks, but finally we were called to pick it up and assured that it had been test-driven. Not only was the howl still present, but grease was smeared on the leather seats and the floor mats destroyed. At this point we told our salesperson at Luther Westside that we wanted to negotiate for another vehicle, even if it entailed spending up to $10,000 more. The salesperson would only allow us a trade-in value on the 2002 Jaguar we'd bought earlier, and with which we'd had nothing but trouble. After making quite a scene in their showroom, we were finally referred to the sales manager, but he would deal only on vehicles on this specific Luther Westside lot (there a number of other lots around). They offered to place a lifetime warranty on the 2002 Jaguar, but we've not been able to get this in writing. A few weeks later, we got our Jaguar back still again...still unrepaired. As of today, our car has been at Luther Westside for several weeks, but we are totally unable to get any kind of an update. We are now pursuing legal action against Luther Westside under the Magnuson-Moss Warranty Act."
PARKS CHEVROLET, Kernersville, North Carolina - "I had selected the vehicle I wanted to buy. I was told that the only thing needed to complete the transaction was my spouse's signature. I returned to Parks Chevrolet less than an hour later with my spouse to finalize the deal only to find that my vehicle had been sold by another salesperson. Parks Chevrolet management simply said that it was first come, first served. However, they were more than ready to sell me another higher-priced vehicle."
CAROLINA HYUNDAI, High Point, North Carolina - "I had bought a 2000 KIA Sportage with 23,000 miles from Carolina Hyundai. I also purchased the GAP warranty. At 47,000 miles the vehicle developed an over-heating problem so I took it in for service. I was told that the engine had a cracked block and that a new motor would be needed. Even though the deductible is $100, I was charged $115. Also, Carolina Hyundai claimed that I needed a new transmission, even though there was absolutely nothing wrong with it when I first took the KIA in to them. In two months time they've returned the vehicle to me as repaired and ready to go, but in each instance there was still something wrong and I've had to return twice.  Finally I told them that I didn't want the KIA because they couldn't repair it and wanted to trade for another vehicle. I drove another car home for the night, then returned the next day to finalize the contract. Surprise! The payments that I'd been told the day before would be $435/month had jumped up to $490/month, and the trade-in value for the KIA they had promised would be $2,500 had dropped to $1,500."
EXPRESSWAY TOYOTA, Miami, Florida - "I purchased a 1998 Nissan from Expressway Toyota and was told by the salesman that the car had a 30-day guarantee.  Less than a month after I took delivery of the car, the left front passenger window stopped working. I took the car in for repair, but the manager told me that since I didn't buy a Toyota they wouldn't help me. Of course I protested, and after getting the run around and a very long wait, the salesman who sold me the vehicle told me that they would take 25% off the window repair costs. That would leave me owing some $450.00! Then they had to back order the needed parts, but that was over a month ago and I haven't heard anything from Expressway Toyota."
AUTOBARN, Countryside, Illinois - "The air conditioner in my 2003 VW was blowing only warm air and a groaning sound was coming from the dashboard. Because the vehicle was still covered by warranty, I took it in to this dealership for service. They said that they could find no problems and that the warranty didn't cover the air conditioner. In the warranty it specifically says that the air conditioner is covered. I had to pay Autobarn $140.00 to get my vehicle back. A couple of months later I noticed that oil from the car had leaked onto my garage floor and so I took it again. The warranty was still valid. This time they charged me $60.00 to tighten one nut. Obviously the concept of service-after-the-sale is avoided by Autobarn."
GROPPETTI NISSAN, Visalia, California - "Two months after I had taken delivery of my Nissan Armada from this dealership, they contacted me and said that I owed them another $1,500.00 on the down payment.  When I called Groppetti Nissan about this matter, the manager there told me that I should have read my contract more closely. He was verbally abusive towards me. Furthermore, I had also spent $2,100.00 for a service warranty. I called the service company to verify that the warranty was in effect and they told me that it was NOT because Groppetti Nissan had not filled out the required paperwork correctly. The service company informed me that they had notified Groppetti Nissan of the error, but I have never been notified."
CARR'S HONDA CENTER, Chicago, Illinois - "After test-driving a Honda Fit and dealing with a salesperson at Carr's Honda Center for one month, they called to inform me that the Fit in the color we wanted was available. Prior to this I had received repeated assurances that the cost of this vehicle would not exceed the manufacturers suggested retail price of $16,520. I also received a written quote to this effect. When I arrived at the dealership with my check, the general sales manager informed me that someone else was currently test-driving the vehicle. Furthermore, I was told that if I still wanted this vehicle it would cost me an additional $3,000 above MSRP and that the verbal and written quote I had in hand made no difference. Obviously this is not the kind of dealership you want to visit.
BOB TAYLOR CHEVROLET of NAPLES, Naples, Florida - "We purchased an Equinox LS from Bob Taylor Chevrolet of Naples and at the time of purchase asked about the XM radio option. We were assured that the car was equipped with all the necessary equipment. Once sales had been finalized we were told to come back to have the XM radio activated. We did so, three different times, but were put off each time. Finally, on the fourth visit,  we were told that the vehicle did NOT have the right part installed but the manufacturer would ship it in about two weeks. After two weeks came and went without any word from this dealership, I called to ask about the back-ordered part. The salesperson I talked to at first insisted that the part had already been installed in our car. After I convinced him that such was not the case, he told me that there was nothing he could do and abruptly hung up on me. Later I managed to contact the sales manager. He told me that the dealership was not obligated to get the necessary part that had been promised."
GARDEN CITY CHRYSLER-JEEP-DODGE, Hempstead, New York - "This '5-Star Dealership' had the vehicle I wanted advertised on the internet for some $3,500 below any of their competitors, plus a full warranty. However, when I arrived at Garden City Chrysler-Jeep-Dodge I found that the advertised vehicle had a sticker price $3,000 higher than the internet ad. My salesperson did confirm the warranty--90 Lemon Law, 3-year-bumper-to-bumper, and a 8 year/80,000 mile power train warranty. I brought out their internet ad, but all I got was attitude and excuses for the discrepancy between it and the sticker price. First, they added almost $1,000 in dealer fees, which were 'non-negotiable,' but since the price was still below their competitor's I went ahead with the deal after getting their okay to get outside financing. When I returned to the dealership with the check I was kept waiting for 3 hours before the finance manager would see me. The first thing he did was tack on an additional fee to the cost (..'inspection and temporary license fees'), even though the paperwork I'd already signed showed the full purchase price. Then I was told that my vehicle was NOT pre-owned certified and that it had no warranty. I was also told that the New York state lemon law wasn't valid because I lived out of state. I showed the manager the pre-owned certified symbol on their internet ad which I'd printed out, but he said that was just 'decoration.' Of course they'd be glad to sell me a warranty. I produced my car fax which advertised the vehicle as certified pre-owned, but the finance manager refused to give me any kind of written warranty coverage. Instead, he said, I'd get a packet in the mail in about 45 days. At last I got the manager to confirm that everything was completed and done with, but when I got home I had a message telling me that I had forgotten the title. I left phone messages for them to mail it to me, but of course got nothing. Next, my bank called and told me that instead of them being shown on the title as lien holder, the dealership had put in my name. Now I've got to go through the hassle of trying to iron out this mess with Garden City Chrysler-Jeep-Dodge, a dealership that is very adept at false advertising but hasn't a clue about good customer service. I strongly everyone to avoid this dealership like the plague!"
NAPLETON MAZDA, Schaumburg, Illinois - "I had decided to buy a new 2006 Mazda 6 Sport and visited Napleton Mazda where I met the salesman, Jim Paxson. After the test drive, Paxson went over the specifics of the deal we agreed on -- invoice price $21,406; Mazda nationwide rebate $2,500; Napleton's advertising cost rebate $500; Napleton's volume kickback $400; dealer profit $200. This left a total cost to me of $18,206 + title, taxes and licensing. Before returning to the dealership again, I sent email to Paxson requesting a verification of the terms we'd agreed upon. I never received any response. I sent another email without getting any response, so I visited the dealership to pick out a color and, hopefully, verify and finalize the agreed upon financial deal. I located Paxson and showed him a copy of the unanswered email I'd sent that detailed the agreed upon deal. Paxson said that there would be absolutely no problem but that he was booked solid with customers at that time. He set an appointment for the following evening. When I came in for the appointment, Paxson disappeared for a time to consult his manager. After he came back, the invoice price had increased by several hundred dollars, the advertising rebate had completely disappeared, along with the dealer kickback. Paxson said that I could get a $500 rebate from Napleton only if I financed through Mazda corporation. All subsequent emails and phone calls were completely ignored. I finally bought the new Mazda I wanted from Biggers Mazda in Elgin, Illinois for a total cost of $18,500. I was treated royally at Biggers, and in an out the door in 90 minutes. This time Napleton's bait 'n switch tactics failed. I did receive an apology from Mazda Corporation for the way Napleton treated me, but have never heard anything from that dealer."
WAYNE MAZDA, Wayne, New Jersey - "I shopped online for a new Mazda CX-7 Sport with the technology package. Al at Wayne Mazda agreed to my proposed down payment and payments but wrote that they would have to special order the vehicle. And then, three hours later, Al contacted me stating that Wayne Mazda would NOT accept the terms we had earlier agreed to. He gave me figures that were above the special that Mazda Corporation was offering. I was then invited to personally come to the dealership."
NORCO MITSUBISHI, Norco, California - "After seeing a newspaper ad from this dealership for a 2006 Mitsubishi I called for verification and was assured that the price was as advertised, $11,900.  However, when I arrived at Norco Mitsubishi they told me that the advertised car had just been sold but that another brand-new vehicle was available for the same price. Once in the finance office, though, I was told that I didn't qualify for the $11,900 deal because that was just for Mitsubishi owners. My price would be $12,400. I pointed out that as a college student I was qualified for the Mitsubishi $500 discount. Norco Mitsubishi agreed and the price was again down to $11,900, but the contract they wanted me to sign showed $12,400! I asked about this discrepancy, and the finance manager explained that the $500 discount would be in the form of a subsequent rebate and that I would get a check for $500 in the mail in a few weeks. It's now five months later, and there's still no sign of my $500 rebate. Also, the 'new' car I'd bought had 400 miles on it."
MELLOY DODGE, Albuquerque, New Mexico - "After working out a deal that the finance manager agreed to, I took delivery of a 2007 Dodge Caliber. The extra keys were missing, but the salesperson told me that I would be receiving them in the mail. After numerous un-returned phone calls to Melloy Dodge over the next twelve days, I finally got a call from the finance office and was told that I would need to return the vehicle because the earlier deal made with them wasn't going to be approved. I then went to my bank and arranged my own financing. I called Melloy Dodge several times about the missing key, but heard nothing in return. Finally, after three weeks, the salesperson called to tell me that the key had been mailed to me. Another week passed without the key arriving so I again called the dealership. The salesperson told me just to be patient. Another couple of weeks went by without a sign of the key. The sales manager told me that it would be forthcoming in '...a couple of days.' Still another week and no key, no calls from the dealership. I would strongly recommend that people avoid Melloy Dodge like the plague!"
MEMORIAL 1 IMPORTS, Houston, Texas - "I am a 27-year old female who purchased an Audi TT from Memorial 1 Imports. I discovered that automatic payments were still being made on the car I traded in, even though Memorial 1 Imports was supposed to have paid it off. When I approached the owner of Memorial 1 Imports about this failure on their part, he simply walked away from me without a word. He would not return any of my phone calls. The dealership would not fax me any paperwork showing that they had taken care of the lien on my trade-in. Not only was this dealership not living up to their bargain with me, but they wouldn't even talk to me about it! I finally asked a male friend to see what he could do, and he was able to contact the owner, Howard Love, immediately. Love apologized to my friend and promised to have the shortcoming rectified within 10 days, and the lien on my trade-in was indeed paid off. Sounds like male chauvinism is alive and well at Memorial 1 Imports."
MANHATTAN BEACH TOYOTA, Manhattan Beach, California - "We ordered a vehicle in July, 2006, from Manhattan Beach Toyota and put down a deposit. However they ordered the wrong one. When it came in they sold it to somone else. Finally, when the car we had ordered arrived they wanted to charge us more money for it because the manufacturer's suggested retail price had increased while we were waiting. We complained about this to the owner who said that he would honor the previously agreed-on price. He did NOT do this though. When we objected, the general manager yelled at us and practically threw us off the premises."
SUNSET HONDA - San Luis Obispo, California - "We traded in our 2006 Mercedes for a 2006 Honda Civic 1 month ago. Part of the deal we made with Sunset Honda and that they agreed to was that they would pay off the Mercedes. It's been well over a month, and Sunset Honda has not paid off the Mercedes as they promised to do. Consequently our credit rating is in jeopardy. We've called Sunset Honda several times, each time being promised that everything would be taken care of. Nothing has been taken care of!"
IRONDEGORT SUZUKI - Rochester, New York - "Even though Irondegort Suzuki knew that my credit was terrible, they invited me to come in and promised that they would '...get me into a used car.' They also promised to give me a gas voucher just for coming in. I found a car I liked and gave them a $50.00 deposit. They said that they would contact me in a couple of days about closing the deal. After two weeks of hearing not a word, I called and talked to the sales manager who assured me that '...things will be taken care of.' More time passes and still nothing from Irondegort Suzuki about my car or the gas voucher."
MILLER TOYOTA, Culver City, California - "My salesman at Miller Toyota refused to negotiate at all on the vehicle I was interested in. He simply kept repeating that his offer was a great deal. I responded by telling him that I could probably find a better deal somewhere else, and at that point he began yelling at me. He also refused to return my car keys and driver's license. After another 10 minutes of his yelling and calling me names, he literally threw my keys and license at me. I don't know if all the salespeople at Miller Toyota are like this one, but I'm sure never going back again to find out!"
MARINA DEL REY TOYOTA, Marina del Rey, California - "This dealership assured me that they could order the vehicle I wanted in the color and with the options that I wanted. Also, they would discount the car $750 off sticker price. Two months went by and I never heard anything so I left a message with the sales manager. He never called back. I called again and was told that the car I had ordered was there, and that it was in the color and with the options I wanted. I then went to the dealership, but the car was NOT the right color, nor were the options I had ordered in it. The general manager of Marina del Rey Toyota told me that the car I had spoken to them about had never been ordered, but that they would sell me the one they had on hand. However, the $750 discount I had earlier been promised would not be in affect. Bait and switch strikes again!"
AUTOBARN, Countryside, Illinois - "My friend took her 2003 VW Passat in to this dealership because the brake lights were not working. They said that the brake light switch was defective and that the cost for repair would be $125 for labor alone. Because that seemed quite exorbitant my friend decided to go elsewhere, but the service representative, 'Erma,' said that the car could not be removed from the lot because defective brake lights was a safety hazard. Additionally, 'Erma' said that the brake system needed a 'system flush,' the serpentine belt should be replaced, and new tires were needed. I checked and found that the tires had at least .25" of good tread left, the serpentine belt showed no signs of cracking or chafing, and who's ever heard of 'flushing' brake fluid? Autobarn is a scam factory!"
PAUL MILLER BMW, Wayne, New Jersey - "I purchased a 2000 BMW that Paul Miller BMW had listed on eBay. It was described as '...checked out by our expert service staff and is in great condition.' I had the car transported to North Carolina, but when it arrived it was anything but 'great.' The windshields were cracked, the a/c doesn't work at all, tires are bald, the front grill fell out, power windows don't work, and the hood is dented. After taking the car to a BMW-certified mechanic I was given a list of needed repairs that totalled around $3,500--front brake pads and rotors, rear shock absorber mounts, both lower control arms and bushings, exhaust camshaft position sensor, both lower bumper grills, etc.,. Needless to say after contacting Paul Miller BMW several times and faxing the repair estimate to them, they blew it all off by saying that I had purchased the vehicle 'as is' and that they would do nothing about all the problems. The words 'as is' don't appear anywhere in the eBay ad, but the words 'Limited Warranty' do. Plainly I have been totally ripped off by Paul Miller BMW in Wayne, New Jersey."
FAMILY FORD, Waterbury, Connecticut - "I was lured into Family Ford by their 0% 72-month financing offer. Together with a salesperson and the sales manager, I located a vehicle that I liked and we negotiated the price. I signed the paperwork and put down a deposit and was told that I could pick up my vehicle a few days later at 6 p.m. However, on the day of my appointment, the salesperson called and told me that he couldn't the color choice I wanted. When I arrived for my appointment at 6 p.m. the salesperson wasn't there, but the manager told me that I would have to take one of the other trucks he had on the lot. None of them were even close to the one I'd chosen earlier. The manager said that he would try to locate the truck I'd selected days before. I waited for several hours until the dealership was closing. It was then that the manager told me that I would have to take another vehicle and that if I didn't do this I'd lose the 0% financing. I argued with the manager that we had already signed a deal, but all he said was, 'Talk to my attorney.' Stay away from Family Ford, the home of bait-and-switch!"
ARNOLD CLARK FIAT, Elgin, Morayshire, Scotland - "The vehicle I purchased from Arnold Clark Fiat had three years remaining on the manufacturer's warranty. Arnold Clark promised that they would honor the remainder of the warranty and said as much on the sales receipt I got from them. However, the first time I took the car in for service work, Arnold Clark refused to honor that agreement, telling me that it was null and void since all of the required scheduled maintenances had never been done."
GIRARD TOYOTA - New London, Connecticut - "After buying a vehicle from Girard Toyota I learned that they had failed to adequately complete the payoff balance on my trade in. Numerous unanswered phone calls and my intended offer to help cover the payoff with another $600 of my own money brought nothing more from Girard Toyota but several calls to my employer with threats of contacting the police, rescinding my registration, etc.,."
PENN TOYOTA - NEW YORK, Greenvale, New York - "I bought a vehicle from salesperson Dave Chowdary and paid cash. The main reason I made the purchase from Penn Toyota was because the contract stated that they would provide a free loaner vehicle for any service I ever had done. They also included a one-year-free-service clause in the contract. Penn Toyota has refused to honor either of those contract stipulations."
ARTIOLI DODGE, Enfield, Connecticut - "I paid cash for a van from Artioli Dodge, but they entered my address incorrectly on the bill of sale, registration and title. Four and a half months and several requests later they have not made the necessary corrections. Now they won't even talk to me!"
HONDA VILLAGE, Newton, Massachusetts - "I spoke on the telephone with Samantha Lee at Honda Village. She assured me that they had in stock the vehicle I wanted, and we also agreed on a price for it. My wife and I drove to the dealership where Ms. Lee handed us over to their "selection specialist," Kevin Hunt. It turned out that Honda Village did NOT have the vehicle in stock that we'd been told they had, nor would they honor the agreed on price for it. A clear case of "bait 'n switch" if there ever was one."NOTE! A lawsuit against Auto Dealer Complaint Registry has been threatened as a result of the complaint registered against Honda Village.
GANLEY TOYOTA, Akron, Ohio - "I dropped off my 1999 Toyota Camry at Ganley Toyota because the headlights would not come on. First they charged $80 just to diagnostics, then the service representative, Scott Kirkpatrick, told me that the cost of repair would be around $200. Finally, after the promised short waiting period extended into several hours, I was informed that the problem still hadn't been resolved, even after the new parts ordered for my car were put into another one which caused an electrical short circuit. Scott Kirkpatrick made a loaner car available and again promised that the repairs wouldn't exceed $200. A couple of days later I called to see what was going on and was told by a different service representative that Scott Kirkpatrick no longer worked for Ganley Toyota. He also said that the repairs would cost more like $900 instead of the $200 I'd been promised earlier. When I brought this discrepancy up with the service manager, Michelle, she told me that it was just too bad. I tried to get in touch with the owner, but I was told that he'd said there was nothing wrong with what was being done to me. At last I went to pick up my car, but it had to be jumped started. They told me that the battery would charge up during my drive home. I drove the 30 minutes home, shut off the motor and tried to start it again. It wouldn't even turn over. I called Ganley about this and was told that I probably needed a new battery. Ha! The one in my car was no older than a year and a half. It's obvious that the service department at Ganley Toyota screwed up big time, but still went ahead an overcharged me."
BRITTON CHEVROLET, Berea, Kentucky - "I am a woman who went car shopping at this dealership. While looking at one car a salesman named Danny Sweet approached. Almost immediately he began talking about how pretty my hair was, and how good my butt looked in my jeans. I tried to ignore his advances and asked him just to show me the car. I asked for a test drive and he insisted on going with me. During the test drive he put his hand on my thigh and asked me to go have a drink with him. I was terrified. He said that he wanted to take me out because I was so beautiful. I felt cheapened, dirty, and humiliated. Once back at Britton Chevrolet, I got out of the car as fast as I could and left. I promise you'll, I'll never go within five miles of the place again!"
DIRITO BROTHERS, Concord, California - "We leased a new vehicle from Dirito Brothers, but at 20,000 miles the transmission mounts broke. The transmission dropped down and snapped the axle. Dirito Brothers claims that the transmission plate must have been 'impacted,' and they refuse to honor our vehicle warranty for this reason."
NATIONAL AUTO SALES, Marietta, Georgia - "I bought a car from National Auto Sales that had a warranty. A few months later the engine quit completely, but National Auto Sales refused to honor their warranty. Even though I voluntarily gave the vehicle back to them, National Auto Sales still insists that I pay them in full. The president of National Auto Sales, Bob Petersen, even accused me of having abused the car and being negligent. I am a certified mechanic and have rebuilt many engines myself and know how to properly take care of a car. This dealership should be exposed!"
TOYOTA of HAYWARD, Hayward, California - "Toyota of Hayward advertises that they have the best and largest selection in the Bay Area. We spent two hours there trying to buy a 2007 Corolla, but the only one they claimed to have in stock had alloy wheels which added $400 to the price. We didn't really want to spend the extra money, but decided to buy the car anyway. Then the salespeople told us that the keys had been locked up in the service department for the night. Naturally we were getting very annoyed because we'd driven a long way only to find the car we wanted had to be bought with the high-priced wheels, and now we couldn't even get the key to it. When we pressed for some quicker resolution to the problem other than driving all the way home and then returning the next day, the sales manager, Will, exploded. He complained that he was tired and said he was just going home. My advice would be to avoid this dealership because they're not only incompetent but not too concerned with customer satisfaction."
355 TOYOTA, Rockville, Maryland - "I bought a car from this dealership four months ago and still haven't received my title. When I contact 355 Toyota I get nothing but one excuse after another, many of which are contradictory. I still can't register my car!"
RIVERTON CHEVROLET, Sandy, Utah - "I bought a 2006 Chevrolet from Riverton Chevrolet and then found that it had body damage. My salesman could do nothing about this but said that I should write to the owner of Riverton Chevrolet, Chris Page. I wrote him several months ago and got no response of any kind. I called GM Customer Service and they said that they would get back to me. I haven't heard anything in the months following from them either. I even wrote two letters to the CEO of General Motors, Ron Wagoner and he too has ignored me."
KEFFER DODGE, Charlotte, North Carolina - "I purchased a 2005 Chrysler Pacifica for $21,000 from Keffer Dodge. Before signing the contract I'd noticed damage to the rear end, but was promised that it would be repaired to my satisfaction. When I returned to pick up my car, the damage had not been repaired. When I told them I wouldn't accept the car like that I was assured by Brian Beechuk the sales manager that all I needed to do was make an appointment, bring the car in, and they would fix everything to my satisfaction. I did this, but a day later when I went back to get the car I saw that absolutely nothing had been done to repair the rear end. Beechuk told me that they'd been unable to find their body repairman. I left the car again. Upon returning I found that the damage had not been completely repaired, and the paint work done was scratchy and had spots in it. I complained about all this, and Beechuk said that he'd have the dealership's general manager, Brian Barnwell, get in touch with me. He never did, and when I finally managed to contact him he was very rude and complained that all the things I was complaining about was costing the dealership too much money---even though they'd earlier promised to do the work. This time I managed to talk them out of a loaner vehicle while I left my car, but later that same day the dealership called and told me that I'd have to bring it back because a sales manager hadn't signed it out and therefore I was driving it illegally. Once more, when I returned to pick up my car, the rear end hadn't been repaired properly, particularly the paint work. I again complained, but was told that there was nothing further that the dealership could do. Also, during all this hassle, I received a letter from American Financial Warranty Corp telling me that the extended warranty I'd purchased could not be covered by them. A call to Keffer Dodge brought an assurance that they would resolve this situation, but I subsequently got another letter stating that the extended warranty coverage was for 84 months or 70,000 miles. This was wrong! The paperwork I had signed regarding the extended warranty was for 109,217 miles. I showed this paperwork to the dealership and was AGAIN told they would take care of everything for me. A couple of days later though I got another letter from American Financial Warranty telling me that the dealership had filled the paperwork out incorrectly and that the warranty coverage would only be for 84,000 miles. At this point the dealership refused to discuss this or the incomplete repairs with me any further."
LAND ROVER NORTH DADE, North Miami, Florida - "Prior to purchasing a used 2001 Range Rover from Land Rover North Dade I asked if the vehicle had ever been wrecked. The representative of this dealership assured me that it had not and I was given a Car Fax report that seemed to confirm this. Land Rover also provided a 2-year/24,000 mile warranty because the vehicle I'd selected had been 'pre-certified' by Land Rover through its 141-point inspection program. About a week after taking delivery, I noticed that the front bumper wasn't aligned properly. I called Land Rover North Dade about this and was told, "...well, you did buy a used vehicle." They wouldn't even look at the vehicle. I then took it to a local body shop where it was determined that the Range Rover's chassis was bent. Land Rover North Dade refused to do anything about this, and referred me to their corporate offices. They agreed to take care of any 'minor' body problem that their own body shop found, but by now my confidence in Land Rover North Dade had decreased considerably so I took the Ranger Rover into an independant shop. They found that the vehicle had been involved in at least two accidents, and that the total cost to repair would be approximately $2,300."
BOURNIVAL KIA, Portsmouth, New Hampshire - "We bought a used vehicle from Bournival Kia, and two weeks later the dust shield under the engine came loose and began dragging on the highway. It was discovered that there were only a few pins holding it in place. My husband managed a temporary fix so that we could drive the car in to Bournival KIA. They told us that they would take care of the problem for no charge, but when the vehicle was returned to us we found that little had been done, and that the temporary-fix parts my husband had put in were still in place. We tried repeatedly to get Bournival KIA to actually repair the broken part, but they refused and began totally ignoring us. The manager of the sales department, Dale, even yelled at us when we persisted. Now we're having to replace the broken part at our own expense ($275) even though we've had the car only for 22 days. We've also found that Bournival KIA's so-called warranty has so many holes in it that they might just as well have sold the car "as is."
NISSAN of GARDEN CITY, Hempstead, Long Island, New York - "I ordered a 2006 Nissan Altima from Nissan of Garden City. After I handed over the check for the total amount ($19,734) the salesman then told me that the vehicle was no longer available because it had been "...hit by a truck." I was invited to the back lot to choose another vehicle, with which I've since been having various problems. The dealership refuses to acknowledge these problems, nor will anyone return my calls or respond to my letters. I finally just took the vehicle back to them with only 3,400 miles on it."